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Making the right move...

Robinsons

The company has a worldwide network of more than 260 high calibre partners who match Robinsons’ exacting standards, offering clients the assurance that the service they receive will be consistent and professional. The company’s coverage therefore incorporates more than 100 countries and covers all time zones.

The client’s perspective 
David Williams, Head of HR, Robinsons

“I do not use Allen Associates very often but when I do, they always treat me like one of their best clients. There is nothing automated about their service. You never feel as if you are part of a process. They work hard to identify what has changed within your business, what you are looking for and how they can find the best person to fit.”

The brief
Robinsons is a privately-owned, family business which has recently restructured to bring together some of the move management specialists while retaining their UK-wide network. The aim was to recruit someone for an initial six-month period to identify any customer service issues and then deliver training across the business, from our packers and drivers to administrative staff and management teams. Our purpose was to ensure all our customers received a seamless and excellent service.

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