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Customer Experience Advisor

This is an exceptional opportunity for a capable, hungry and ambitious Customer Experience Advisor of graduate calibre to join a fast-growing, Fintech start-up in London.

Job Overview

Division:
Marketing
Salary:
£20k - 25k per year
Location:
London, Greater London, England
Work Type:
Permanent
Job:
19570
Date Posted:
2020-02-11
Hiring Organisation:
Allen Associates

Customer Experience Advisor

This is an exceptional opportunity for a capable, hungry and ambitious Customer Experience Advisor of graduate calibre to join a fast-growing, Fintech start-up in London. It presents a superb opportunity to begin/develop your career within an exciting, nurturing and professional environment working with supportive colleagues.

Customer Experience Advisor Responsibilities

As the Customer Experience Advisor some of your duties will include:

  • Responding to inbound customer enquiries via all formats
  • Collating customer information and actioning requests
  • Problem solving
  • Relationship building and brand explanation
  • Provide excellent customer service
  • Ad hoc administration and reporting tasks

And much more!

Customer Experience Advisor Experience

Our client is looking to recruit an exceptional candidate of graduate calibre.  This is an amazing opportunity to work at the heart of the business and help to drive the company forward.  It’s a hands-on role with a strong focus on relationship building, talking, listening and helping.  You will either have previous experience in a similar role or will be an exceptional, entry-level candidate. You will be empathetic, ambitious and a freethinker. Our client is looking for a candidate who has great communication skills, is able to be patient as the business grows and be proactive in helping with this growth.  

Why you should apply

It is a very exciting time to join the business. The team is small, energetic and supportive and the role is new – allowing you to make of it what you will. You will work closely with an experienced, impressive and very friendly manager whom you can learn from. There are clear and obvious opportunities for progression and development.

This role offers you the chance to speak with people on a daily basis, to problem solve and to have access to the full organisation. You will learn about the inner workings of the business and the product and gain exposure to the full customer lifecycle – in turn becoming an expert.

If you are trustworthy, highly capable and friendly then this role is for you!

The Location

Based in Bank, EC4N, the site is easily accessible via public transport

The Company

This is an exceptional opportunity for a Customer Experience Advisor to join a start-up business within the financial services/fintech industry.

Working hours will initially be 9.00 am – 6.00 pm, Monday - Friday.  The company will be looking to make the team available on a shift basis as the business grows in order to cover core hours of 8.00 am – 8.00 pm, Monday – Friday and 9.00 am – 6.00 pm during the weekends.

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