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Customer Service Advisor (German speaking)

We have a rare opportunity for a bilingual Customer Service Advisor to join this European based organisation. Joining a close-knit team, you will be providing excellent customer service to existing and new clients by handling all customer queries. You will also be managing the customer database, ensuring that this is maintained and kept up to date. This is an excellent opportunity to use your German language skills in a varied and engaging role.

Job Overview

Division:
PA/Admin
Salary:
£18k - 21k per year
Location:
Oxford, Oxfordshire, England
Work Type:
Permanent
Job:
19502
Date Posted:
2020-01-17
Hiring Organisation:
Allen Associates

Customer Service Advisor

We have a rare opportunity for a bilingual Customer Service Advisor to join this European based organisation.

Joining a close-knit team, you will be providing excellent customer service to existing and new clients by handling all customer queries. You will also be managing the customer database, ensuring that this is maintained and kept up to date.

This is an excellent opportunity to use your German language skills in a varied and engaging role.

Customer Service Advisor Responsibilities

As the Customer Service Advisor some of your main duties will include:

  • Delivering a consistently high level of customer service
  • Building relationships with customers
  • Understanding the needs of the customers to provide bespoke service
  • Supporting an online chat function
  • Processing orders

Customer Service Advisor Experience

In order to succeed in this role, it is essential that you can speak and write German to business level and are confident using this over phone and email. You will have previous customer service experience and a working knowledge of MS Office. High attention to detail and the ability to work to tight deadlines will be key in this position.

Customer Service Advisor Rewards

You will receive 25 days paid holiday alongside other benefits including:

  • Private health insurance
  • Well-being days and regular social events
  • Childcare voucher scheme
  • Dental cover
  • Onsite parking available!

Location

Based in Oxford, OX2. They are located just outside the city centre within easy access to local amenities.

The Company

With offices in Oxford and across Europe, this is an exciting and diverse company offering excellent career prospects and personal development opportunities. They offer a progressive culture with an emphasis on people, ethics and quality.

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