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Customer Care Executive

This is a truly exciting and newly created position for a dedicated Customer Care Executive to join a rapidly growing innovative firm and thrive in a fast-paced environment. You will be responsible for communications with key clients and ensuring that a first-class and prompt service is provided at all times.

Job Overview

Division:
PA/Admin
Salary:
£25,000 - £28,000
Location:
Oxford
Work Type:
Permanent
Job:
18076
Date Posted:
2018-11-20
Hiring Organisation:
Allen Associates

Customer Care Executive Responsibilities

As the Customer Care Executive some of your main responsibilities will include:

  • Being the first point of contact for all customer enquires
  • Dealing with complaints
  • Improving the customer care process
  • Providing feedback to constantly improve their products and services
  • Day to to day management of their CRM system.

Customer Care Executive Experience

To be successful in this role you will have experience in a similar role and you will be able to deal with all enquires in a professional manner and remain calm under pressure. Excellent communication skills, attention to detail and the ability to confidently liaise with colleagues at all levels will be the key to success in this position. You will be an experienced user of SAP, SALES FORCE or other CRM system.

Customer Care Executive Rewards

  • 25 days annual leave, plus bank holidays
  • Pension scheme

Location

Based just outside the city centre, OX4, there is onsite parking and fantastic transport links.

The Company

Our client is a spin off from the University of Oxford and put their customers at the heart of what they do.

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We have been successfully connecting the right people with the right businesses for over 20 years and are excited to open a brand-new office in the heart of Chiswick, London.

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