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Customer Service Consultant (6 month FTC)

This is a fantastic opportunity for an experienced Customer Services professional to join this growing team to help drive improvements within the team. You will be joining them for a period of 6 months initially and your role with be varied with a mixture of customer service and finance enquiry support.

Job Overview

Division:
PA/Admin
Salary:
£22,000 - £25,000 FTE
Location:
Oxford
Work Type:
Permanent
Job:
17687
Date Posted:
2018-08-01
Hiring Organisation:
Allen Associates

Customer Service Consultant Responsibilities

As the Customer Service Consultant some of your main responsibilities will include:

  • Front line support to a diverse range of customers
  • Researching and troubleshooting enquiries
  • Escalating issues appropriately
  • Identifying any trends with enquiries and working to resolve these

Customer Service Consultant Experience

It is essential that you have previous customer service experience and are a confident communicator across all levels. You will have a hands-on approach and confident using MS office. If you have experience with Salesforce or Oracle this would be beneficial. You will be well organised and able to work to tight deadlines.

Customer Service Consultant Rewards

There are plenty of benefits on offer to the Customer Service Consultant including

  • 28 days holiday (pro-rata) plus bank holidays
  • Free onsite parking
  • Friendly, dynamic team environment

Location

The offices are based near East Oxford, OX4.

The Company

This is an exciting time to join one of the largest and successful education providers. They are passionate about the services they offer and operate on a global scale. They now require a Customer Services Consultant for a period of 6 months.

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London's Calling...

We have been successfully connecting the right people with the right businesses for over 20 years and are excited to open a brand-new office in the heart of Chiswick, London.

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