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Customer Support Manager

Are you interested in joining an innovative organisation, dedicated to reducing the effects of climate change? This is a fantastic and unique opportunity to help our organisation grow their customer support function in Oxford. You will be helping to build the team and processes to deliver an outstanding user experience.

Job Overview

Division:
PA/Admin
Salary:
£35,000 - £40,000
Location:
Oxford
Work Type:
Permanent
Job:
17948
Date Posted:
2018-10-11
Hiring Organisation:
Allen Associates

Customer Support Manager Responsibilities

As the Customer Support Manager some of your main duties will include:

  • Building and managing Customer and Technical support functions
  • Providing excellent customer satisfaction
  • Review and recommend on choice of customer support functions
  • Coordinating and managing all support channels
  • Reviewing customer feedback
  • Identifying service improvements

Customer Support Manager Experience

It is essential that you have previous experience in a dynamic and multi-channel customer support environment. Team leadership experience is vital as is strong communication skills across all levels. You will be a quick problem solver and be keen to get stuck in to this challenging and growing role.

Customer Support Manager Rewards

As the Customer Support Manager, alongside a generous holiday allowance you will benefit from:

  • Personal development opportunities
  • Fantastic central location
  • Chance to become an integral part of the growing team

Location

Based right in the heart of Oxford City Centre (OX1) this is a great location to work in with shops and restaurants and easy access to the train station and main bus routes.  Please note that parking is not available but there is a secure bike storage.

The Company

Our client is a brand-new energy start up in Oxford. With a team of 12 at the moment, they have rapid growth plans and are looking for Customer Support Manager to join them at this exciting time for them.

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We have been successfully connecting the right people with the right businesses for over 20 years and are excited to open a brand-new office in the heart of Chiswick, London.

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