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Customer Services Manager - IT background required

Customer Services Manager Our client is looking for an ambitious, proactive Customer Services Manager to join a fast-growing team within the industry's leading UK organisation.

Job Overview

£28k - 40k per year
Oxfordshire, England
Work Type:
Date Posted:
Hiring Organisation:
Allen Associates

Customer Services Manager

Our client is looking for an ambitious, proactive Customer Services Manager to join a fast-growing team within the industry’s leading UK organisation.

Customer Services Manager Responsibilities

The successful candidate will have a focus on building and maintaining customer relationships, service standards and procedures.

The position will cover a range of tasks and you will have exposure to both internal and external stakeholder and the team are encouraging and supportive.

Duties will include but are not limited to:

  • Ensuring the smooth running of the support process and team of typically 7-10 (liaise with relevant technical managers for resourcing)
  • Managing daily resource requirements
  • Customer feedback/survey processing and development
  • Onboarding of new support staff
  • Introducing support to new customers
  • Producing literature for monthly customer newsletter
  • Reporting and analysis of support metrics

Customer Services Manager Experience

You will not need previous technical/software industry experience, but you will have previous proven successful experience within a customer services management role and be a strong team player with excellent communication skills, hugely proactive and empathetic, and able to deal with any difficult/challenging situations. Crucially, you will have the ability to remain calm and relaxed under pressure and be a self-starter, able to work from home and the office. You will be working across all departments and so have excellent stakeholder liaison skills, as well as (ideally) management experience.

Customer Services Manager Rewards

  • Private Health Insurance (includes dental and optical cover)
  • Death in service (4 x annual salary)
  • 25 days annual leave + bank holidays
  • Support for development/training
  • Discounted gym memberships
  • A relaxed, but hard-working environment to work in
  • Free flu jabs and eye tests
  • Provide optical contributions if necessary

The Company

Our client has created a relaxed, but hard-working environment to work in. They are innovative, creative and pride themselves on their excellent quality of work and continuing success.

Customer Services Manager Location

West Oxfordshire, OX29.

The working hours are 8.30am-5.30pm, 40 hours per week, with one hour for lunch.


Please apply online


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