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Patient Support Administrator

Are you an experienced customer service and administration professional looking to join a fantastic organisation that provides first class patient support and customer care? We are looking for two confident, empathetic and motivated professionals with excellent communication and interpersonal skills.

Description

Are you an experienced customer service and administration professional looking to join a fantastic organisation that provides first class patient support and customer care? We are looking for two confident, empathetic and motivated professionals with excellent communication and interpersonal skills.

Patient Support Administrator Responsibilities

As the Patient Support Administrator some of your duties will include:

  • Dealing with all enquiries in a timely manner
  • Processing all referrals within agreed timescales
  • Communicating with satellite clinics to ensure a smooth patient experience
  • To initiate and explain patient processes
  • Filing all patient correspondence and updating the database accurately
  • Carrying out all required paperwork including scanning and allocating notes and invoices

 

Patient Support Administrator Rewards

The Patient Support Administrator will receive the following benefits:

  • 27 days annual leave plus bank holidays
  • Pension scheme with 6% employer match contribution
  • Free onsite parking
  • Social events, including an annual Summer Party.

The Company

Our fabulous client is a leader in their field in the private healthcare industry, who aim to give world class service to their patients and clients. They are passionate about what they do, which reflects their commitment to others’ wellbeing.

Science, research, and innovation are key to how they work and have led to them pioneering private family healthcare for more than 33 years. Many of their clinicians are internationally renowned specialists and they regularly share knowledge across their clinics to further improve their success.

Patient Support Administrator Experience

The successful candidate for this Patient Support Administrator will be well versed in working in a busy and challenging environment, who is confident in closing a sale.

You will be able to demonstrate:

  • Previous administration experience within a fast-paced and commercial business environment will allow you to hit the ground running in this role.
  • You will have exceptional customer service skills and demonstrable working experience from a customer facing role.
  • Strong written and verbal communication skills are essential with an excellent telephone manner.
  • You will be able to manage your own workload and prioritise tasks to provide an efficient and effective administrative service and customer service.
  • You will have excellent attention to detail and take ownership of your work.
  • You will be able to handle confidential and sensitive information and work well as part of a team.
  • You will have excellent IT skills in particular MS Excel and Word, and the ability to use a patient database to ensure all patient communication is documented.

Location

Our client’s lovely office is based in Cowley, Oxford (OX4) with free parking onsite, as well as close public transport links. Core hours are 37 per week, Monday-Friday. Please be aware that due to the nature of the service this organisation provides, this may include the occasional evening, weekend or bank holiday.

How to Apply for this Patient Support Administrator job

Please apply online!

Allen Associates is one of Oxfordshire’s leading recruitment companies, with Marketing, Finance, PA/Admin, Human Resources and Temporary divisions.  Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment.  For more information on current vacancies please visit www.allen-associates.co.uk and like/follow us on Facebook, Twitter and LinkedIn.

Allen Associates is a leading recruitment company with offices in Oxfordshire and West London, recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit www.allen-associates.co.uk and like/follow us on Facebook, Twitter, LinkedIn and Google+.

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