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Customer Support Advisor

Do you enjoy building relationships with existing and potential customers, whilst working in a fast-growing and dynamic team? If so, we have an exciting opportunity for a Customer Support Advisor to join an established organisation based in Oxford. You will be providing first-line support on a business-to-business basis, giving advice to customers and clients whilst always providing a high-quality service. You'll receive excellent training on customer products whilst enjoying several additional benefits unique to the company.

Description

Do you enjoy building relationships with existing and potential customers, whilst working in a fast-growing and dynamic team? If so, we have an exciting opportunity for a Customer Support Advisor to join an established organisation based in Oxford. You will be providing first-line support on a business-to-business basis, giving advice to customers and clients whilst always providing a high-quality service. You’ll receive excellent training on customer products whilst enjoying several additional benefits unique to the company.

Customer Support Advisor Responsibilities

As the Customer Support Advisor some of your duties will include:

  • Building strong relationships with customers and supporting them through their registration process
  • Make circa 40-50 outbounds calls per day to supplier customers and to assist with annual subscription renewals
  • Accurately log and maintain records of customer contact and activity
  • Provide first line support for a variety of customer enquiries, such as IT and procedural issues, concerns and complaints, updates on application and process status
  • Speaking with customers regarding payment of their subscription fee as a new or renewing customer
  • Actively participating in team meetings to share and exchange information  
  • Working consistently to ensure personal targets are met or exceeded

 

Customer Support Advisor Rewards

The Customer Support Advisor will receive the following benefits:

  • 25 days annual leave + bank holidays
  • Contributory pension scheme
  • Free onsite Parking
  • Full training and induction
  • Quarterly complimentary staff lunch
  • Flexi Friday scheme
  • Refer a Friend scheme (applicable to some posts)

The Company

Our client is a forward-thinking and rapidly expanding organisation in Oxford, who work to improve information management for their suppliers. They have a hardworking but friendly team where you will be working. There is some scope for progression in the role and, once trained, you can make the role your own. Current employees have commented that the atmosphere and culture is one of support with a dynamic family feel.

Customer Support Advisor Experience

The successful candidate will be able to demonstrate:

  • Educated to degree level (or equivalent)
  • Previous professional experience in customer service, ideally phone-based
  • IT savvy (Intermediate – Advanced working knowledge of MS Excel)
  • Demonstratable experience of process improvement and working to deadlines/targets
  • Excellent spoken English, strong communication and interpersonal skills, attention to detail

Location

Our client’s office is based on the outskirts of Oxford (OX2), with free parking onsite, and bus links to Oxford City Centre. Working hours are 37.5 a week, with an hour for lunch.

How to Apply for this Customer Support Advisor job

If you fit the criteria, please apply online today!

Allen Associates is one of Oxfordshire’s leading recruitment companies, with Marketing, Finance, PA/Admin, Human Resources and Temporary divisions.  Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment.  For more information on current vacancies please visit www.allen-associates.co.uk and like/follow us on Facebook, Twitter and LinkedIn.

Allen Associates is a leading recruitment company with offices in Oxfordshire and West London, recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit www.allen-associates.co.uk and like/follow us on Facebook, Twitter, LinkedIn and Google+.

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